A.D.A.M. Interactive Anatomy 3 for Windows

1) What are the system requirements for A.D.A.M. Interactive Anatomy?

2) How do I solve an installation conflict between AIA and QuickTime?

3) Can I run A.D.A.M. Interactive Anatomy over a network?

4) Why am I getting Error Message -113?

5) Why am I having trouble getting the software to run on Windows 95 Service Release 2?

6) After the install, I keep receiving "Unable to access odbcint.dll" or "Failed to load resource dll, odbcint.dll" error messages.

7) When I run the program, sometimes I receive the error message "can't find content directory in AIA" and the program will not start.

8) Why does the Japanese lexicon available with AIA appear as "garbage" when I am running on a Macintosh or Windows English operating system?

9) I can't save Slide Shows or use the page forward and page back options due to an exception violation error message, or stack memory error message.

10) The program installed properly and is working perfectly, except the images are upside down. How do I make the images appear right side up?

11) During the install, I am asked to choose a primary and secondary lexicon. However, there are no options available and each field is blank?

12) How do I install an Institutional version of AIA on Windows XP where limited users can execute the application?

1) What are the system requirements for A.D.A.M. Interactive Anatomy?
System requirements are as follows:

• Processor: 486 DX2/66Mhz or faster

• Memory: 32Mb RAM or more

• Hard disk: 30Mb free or more

• CD-ROM: 8X or faster (32-bit drivers)

• Windows 95 or Windows NT 4.0

The optimal way to run the program is to run it directly from a local hard drive, which requires about 450Mb. RAM also becomes an important issue, as the program performs much faster when used on machines with 32Mb or 64Mb.

2) How do I solve an installation conflict between AIA and QuickTime?

If a user installs AIA, they may receive an error during the QuickTime 2.1 install. Error occurs directly after files are copied. Error states "_ins0576 - This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor."

Selecting the Close button allows the application to continue installing. After installation, A.D.A.M. Interactive Anatomy will function normally. You can confirm this by running the sample movie/calibration tool when the QuickTime install is finished.

3) Can I run A.D.A.M. Interactive Anatomy over a network?

Yes. A.D.A.M. Interactive Anatomy can be shared over a network. For a detailed explanation of the program's use over a network, click here for the Acrobat Reader file.

4) Why am I getting Error Message -113?

This error message is usually caused by an attempt to install the software to a server from that server. The program must be installed to a server from a workstation.

5) Why am I having trouble getting the software to run on Windows 95 Service Release 2?

A.D.A.M. Interactive Anatomy will not work when installed to a path containing spaces in the name (the default) on a hard drive that is formatted as FAT32. On these systems, you will need to install the program to a directory that has no spaces in the path. For example, install to "c:\aia" rather than the default path.

To find out if you might be affected by this problem:

1. Double-click on "My Computer"

2. Hold down the ALT key, and double click on the drive that you wish to install to.

3. In the dialog that appears, look at the type displayed for the drive. If FAT32 appears, you will be affected by the problem described above.

There is also a patch available that you should apply AFTER reinstalling A.D.A.M. Interactive Anatomy to the c:\aia directory. Please follow these instructions to apply the patch:

1. Click here to download the ADAMOSR2.zip file to your local drive.

2. Extract the adam.exe file from the ADAMOSR2.zip file by double-clicking ADAMOSR2.zip, selecting adam.exe and hitting the "extract" button.

3. Type "c:\aia" in the Extract To field, and hit "extract" again.

4. Browse to your c:\aia folder and double-click the adam.exe file to apply the patch to your installation of Interactive Anatomy.

6) After the install, I keep receiving "Unable to access odbcint.dll" or "Failed to load resource dll, odbcint.dll" error messages.

Download the odbc files and a new MDAC at the Microsoft Website by clicking here. Scroll to the bottom of the page and select "go to download". Complete the download and install the package. Restart your computer, and then reinstall AIA. If you are unable to download the new MDAC for any reason, you may try copying odbc32.dll and odbcint.dll directly to your c:\windows\system folder. Those files are available in a zip file named ODBC.ZIP, which is located here.

7) When I run the program, sometimes I receive the error message "can't find content directory in AIA" and the program will not start.

CD DRIVE or CD issues usually cause this. First, make sure the CD is in the drive before attempting to run the application. Then, click through My Computer to make sure the CD icon is showing up on the proper drive. If you can access the CD, but the program still gives the error, consider reinstalling with a "full install" so the CD is only necessary for keys. Finally, you should check to make sure your path is correct in the windows registry.

Warning!!! Directly altering the registry is not recommended unless you are experienced with use of the registry. We will not be held liable if you disable your operating system or computer by directly altering the registry with the regedit application.

1. From the start menu, select "run" and type regedit.

2. Inside the editor, browse down the keys, as follows: Hkey_Local_Machine\Software\A.D.A.M. Software\A.D.A.M. Interactive Anatomy\3.0\Paths.

3. Check the right-pane for the "CONTENT" key, and modify the data value to the drive letter of the CD-ROM and then the path. For example, if your CD-ROM is D:, the value should read "D:\_SETUP\CONTENT\".

4. Make sure the CD-ROM drive letter matches the value of the registry key, and exit regedit. The error should no longer occur.

8) Why does the Japanese lexicon available with AIA appear as "garbage" when I am running on a Macintosh or Windows English operating system?

To properly view non-English lexicons such as Japanese, you mush be sure to have the correct non-English fonts installed. Contact your computer or operating system vendor for more information on how to locate and install these fonts.

9) I can't save Slide Shows or use the page forward and page back options due to an exception violation error message, or stack memory error message.

1. Disable all programs running in the background. These programs may include: anti-virus applications, clean sweep, mail clients, screen savers, task manager, etc. (You can usually find these programs in the lower right hand corner of the screen, next to the time of day.) Right click on the icon of the program and select off, disable, close, etc.

2. Go to Control Panel, select Display properties, go to screen saver, and choose "None".

3. Open AIA, and locate the content for your Slide. Now, choose New Slide Show from the File menu.

4. Name the slide, add text to the text window and choose Capture Slide from the tools panel.

5. From the File menu, choose Save and name the Slide Show.

6. Before adding another slide to your Slide Show, close any open content windows.

7. Again, add text to the text window and choose Capture Slide from the tool panel. Before moving to your next slide, select Save As from the file menu and save your Slide Show.

8. You need to choose Save As from the File menu for a new slide, or any time you change the text in the text window, or you re-capture content.

Notes for optimal performance:

• Allow each function to end before proceeding on to another. Clicking ahead too rapidly can cause errors.

• AIA runs faster with 32 MB RAM or greater.

• Close all content windows that are not being used. When you capture a slide, it saves all open content windows.

10) The program installed properly and is working perfectly, except the images are upside down. How do I make the images appear right side up?

1. Click Start, then Settings, and then Control Panel. Double-click the System icon.

2. In the System Properties window, select the Performance tab in the top-right corner of the window.

3. Select the Graphics button in the lower-middle portion of the System Properties window.

4. Drag the Hardware acceleration indicator LEFT from Full to None and select OK.

5. Press OK again and close any remaining windows, and reboot the computer to allow the changes to take effect.

6. Run the application after the computer has been rebooted and the images should appear right side up.

11) During the install, I am asked to choose a primary and secondary lexicon. However, there are no options available and each field is blank?

You must install AIA student edition on the C: drive. Installing to any other drive letter will not allow you to complete the install program.

12) How do I install an Institutional version of AIA on Windows XP where limited users can execute the application?

1. Do a Custom install to install all AIA modules to hard disk.

2. Right-click "C:\Program Files\A.D.A.M. Software\A.D.A.M. Interactive Anatomy\Adam", choose /Properties/Compatibility. Check the box "Run this program in compatibility mode for:" and select Windows NT 4.0 ( Service Pack 5).

This step must be carried out for each account that will use the application, i.e. one must first log in as each user and make this compatibility change.

3. As Administrator, right-click " C;\Program Files\A.D.A.M. Software", choose /Properties/Compatibility/Security, set permissions to full control for Users.

4. As Administrator, start the program, then quit the program. This action creates the file C:\PDOXUSRS.NET.

5. Right-click "C:\PDOXUSRS.NET, choose /Properties/Security, and grant full control to Users.

6. The program should now execute even under limited user logons.