Note: The first step to solving any Macintosh problems should be to choose System 7.5 Only or System 7.6 Base from your Extensions Manager and restart. This will free up additional memory and will reduce the chance of an extension or control panel conflict, which are the most common causes of Macintosh problems.

1) Why are all the questions locked?

If, when you select any question, you receive a message asking for your password and stating that the animation is locked, you will need to run the Life's Greatest Mysteries Installer. The installer will update your QuickTime files, if necessary, and set up the preference and security files used by the content locking feature. To learn more about the content locking feature, please read page six of the user's guide. 2) Why do I have problems using only 8Mb of RAM?

If you receive the error message, "may not be enough memory," are unable to hear audio, or observe choppiness in video while using your A.D.A.M. product, you will need to quit all applications and reduce your system memory below 2MB. To do this, please try the following: Reduce disk cache to 32K and disable unnecessary extensions using the Extension Manager ControlPanel. Also, Virtual Memory can be turned on, but performance may be inconsistent or unreliable if you are not using a PowerMac.

3) Tips for using Ram Doubler with a Power Mac

If you are using Ram Doubler on a Power Macintosh, you may experience sound problems during animations in Life's Greatest Mysteries. To remedy these problems, try disabling Ram Doubler in your Control Panels.

4) Why am I experiencing sound problems within animations?

If the animations play and there is no sound, please check the Sound Control Panel and make sure that the volume is set above zero. To do this:

1. Select Control Panels under the Apple Menu.

2. Double click on the Sound Control Panel.

3. Move the Volume bar up to an acceptable level.

4. If no sound is heard and you are running System 7.1.2 or greater, you must click and hold the Alert Sounds menu and select Volume.

5. Move the Built In Volume bar up to an acceptable level.

6. Close the Sound Control Panel and run one of the animations again. If there is still no sound, select the Speaker button at the bottom of the animation window and attempt to adjust the sound to a comfortable level.

If you are not using a PowerMac and are experiencing popping, static, or choppy sound, this is probably a result of operating Nine Month Miracle within Virtual Memory. While Virtual Memory is the least expensive way to increase available system memory, its use can produce choppiness in multimedia animations. To check if Virtual Memory is on:

1. Select Control Panels located under the Apple Menu.

2. Select the Memory Control Panel. In the Memory Control Panel, there will be a section indicating if Virtual Memory is on or off.

3. If Virtual Memory is on, select the off radio button.

4. Close the Memory Control Panel.

5. Restart your computer for changes to take effect.

Ram Doubler is another inexpensive alternative to real memory and may produce the same static or choppy sound in multimedia applications. Real memory is always preferable to virtual memory, or any other third-party software RAM expander. A.D.A.M. Software recommends a minimum of 8 Megabytes of real memory for Life's Greatest Mysteries.