Our Privacy Statement explains how we manage sensitive information obtained from you. Sensitive Information is a broad term for any information that, if compromised, would adversely affect an individual. This privacy policy applies to all information collected through the A.D.A.M. website or any product of A.D.A.M. including our online Health Assessments (HAs) and Wellness Tools.

For an explanation of some of the terms used in this Privacy Policy, please see the relevant section of this website, or the Glossary at the bottom of the page.

Licensed Content

Our content is licensed to other organizations that make our content available to consumers. We are firmly committed to respecting the privacy of individuals, and any information that we gather is protected from misappropriation and misuse.

We collect certain types of user data, including anonymous aggregate data and anonymous individual data. Aggregate data describes all user data as a whole, rather than the data of specific individuals. Collected data may include topics that people view, browsers they used, time and length content is used, health risk assessment data, and similar types of data. This data may be used by us or our customers to understand what health information is used most frequently and how users are accessing the information.

In addition, some organizations that license our content provide login accounts to secure, personalized websites. We may provide these organizations with data that is specific to an individual login account, although we do not store personally identifiable information ourselves (such as names and phone numbers) and have no way of knowing who an individual user is. Consumers should review the privacy policies of the organizations from which they access our content to see how individual data may be used. We are not responsible for the privacy practices of organizations that have licensed our information.

Opt-in

We may receive Personal Identifiable Information (PII) via forms located on this web site, or through purchasing a product through our online store. If you, the website user, complete and submit your PII via our online forms to obtain product information, or through the store to purchase a product, you are "opting-in" to provide us with your PII, and accept our Privacy Statement and policies and procedures for handling PII. This action may result in being contacted by someone in our sales, editorial, or support teams.

By completing any of our online forms, we may collect any or all of the information found in the "Information Obtained" section of this document. We will not use your PII for any use other than stated or intended.

Information Obtained

By completing any of our online forms, A.D.A.M. may collect the following information:

• Company/Organization
• Company Description
• Prefix/Title
• First Name
• Last Name
• Address
• City
• State/Province
• Zip Code
• Personal Password
• Email Address
• Phone Number
• Current Customer
• Hear about us

By completing one of our Health Assessments or Wellness Tools, the following may be obtained:

• Height
• Weight
• Age
• Sex
• Language Spoken
• Lifestyle habits, such as smoking habits, alcohol use, exercise and diet information
• Diagnosed health conditions, for example heart disease or diabetes

While this information may be collected when a user fills out a Health Assessment or Wellness Tool, the data is anonymous and may not be linked to any specific individual.

In addition, for purchases through our online store, the following may be obtained:

• Name on Credit Card
• Credit Card Number
• Credit Card Verification Code
• Card Type
• Expiration Date

Opt-out

You may wish to opt-out of providing us PII by not completing the online form(s) for product information, and may contact us directly via direct email, fax or phone. Please select the "Contact A.D.A.M." link to find an alternative way to contact us. If you have previously contacted us and provided PII, you may request to have the information removed by contacting us.

Passive Tracking Mechanisms

Some of our products utilize passive tracking mechanisms in the form of session "cookies." In specific products, such as the Health Management Tools and Health Assessments, these mechanisms track user selections so either an online store order can be processed or customized results pages can be provided.

In addition, log files that track and compile data for websites are accessed by Google Analytics and periodically analyzed to monitor trends of those individuals who visit our website. General information, including pages accessed, the amount of time accessing pages, and the browser and operating system used, are analyzed.

Personalized Health Information (PHI)

A.D.A.M. and A.D.A.M.-derived content currently does NOT collect Personalized Health Information (PHI). PHI is a type of Sensitive Information.

Personal Identifiable Information (PII)

Personal Identifiable Information (PII) is information that may be used to identify an individual, including, without limitation, your first and last name, your home or other physical address, your e-mail address, which Internet address you go to, what browser you are using, and other similar information (collectively, "Personal Information"). PII is a type of Sensitive Information.

We receive potential client PII via forms located on this web site. By using these forms you hereby agree to this privacy policy and "Opt- In", providing us with PII. Upon form completion, after clicking the "send" or "submit" button, your PII is sent to an A.D.A.M. Sales, Editorial or Support Associate via unsecured e-mail. We do not collect or ask for any specific information that warrants increased security and/or encryption. Contact and product information is collected to assist our sale professionals in informing potential clients of our product offerings. If the user is not interested in submitting information via the provided web form, they may contact us via regular mail, phone or fax.

The request and PII is reviewed and qualified. The PII is entered into either the Editorial Comments database that assists us in reviewing past or present comments or through a secure, third party application (Sales Contact Database) designed to track potential, current and past sales clients.

Using the A.D.A.M. Online Store, PII is submitted through placing an order, or a request more information. PII is submitted by the end user through the online form to process the order, is encrypted and sent to our third party vendor that processes the credit card, secures the payment and notifies us that the transaction was successful or denied. If successful, our secure order tracking system displays the order to select accounting, order processing personnel and select managers. The online store application or the order processing personnel then provide access information or electronic delivery for the licensed content.

We do not knowingly collect personal information from any person under the age of 13. We are committed to protecting the privacy of children, and this website is not designed or intended for children under the age of 13. Any PII provided to A.D.A.M. by a person under age 13 would be destroyed or deleted.

PII – Disclosure

The Editorial Comments Database is accessible by select members of our editorial department, and used to review the past and present feedback provided to us by clients and end users.

Information stored in the third party Sales Contact application is available to all sales and marketing personnel as well as members of the Client Services team and select members of management. Our third party provider upholds the same rigorous security guidelines followed by A.D.A.M and our employees.

Information stored in the secure online store database is available to select accounting and shipping personnel as well as select members of management. For shipping, PII is also sent to our secure third party vendors that process the credit card transactions as well as ship your product. These third party vendors uphold the same rigorous security guidelines followed by A.D.A.M and our employees.

PII – Retention:

We receive PII via online forms located on this web site or through orders submitted through the online store. This information is stored in a secure database indefinitely, until a time that a request is submitted to us to request its removal. (see "PII- How to Modify" below").

PII – Breach of Security:

Any breach of the security of the system will be disclosed following discovery or notification of the breach in the security of the data to any person whose unencrypted personal information was, or is reasonably believed to have been, acquired by an unauthorized person.

PII – Users Rights:

Personal Identifiable Information (PII) is information that may be used to identify an individual, including, without limitation, your first and last name, your home or other physical address, your electronic mail address, which Internet address you go to, what browser you are using, and other similar information (collectively, "Personal Information").

If you have requested information from us using one of our online forms, you have sent us PII. If you wish to have your PII removed from our database, you may contact us and request it to be removed. (see "PII- How to Modify" below").

PII – Maintenance

We receive PII via forms located on our corporate web site. This information is stored in a secure database indefinitely, until a time that a request is submitted to us to request modification or removal. Information is maintained and backed up by either the VP of Engineering or by our third party vendor, who upholds the same rigorous security guidelines followed by A.D.A.M and our employees.

PII – Modification

You are provided the opportunity to "modify" contact information by submitting a request via e-mail to modify or delete your PII. Please send all requests to adamsupport@ebix.com.

PII – Limitations

We have the ability to modify or remove your PII from our proprietary Editorial Comments or Sales Contact Databases. Information collected may reside in a back-up archive until a point that the back-up is either written over and or destroyed.

We do not have the ability to modify or remove your PII from third party secure payment or shipping databases. Information submitted to these entities may reside on their servers indefinitely.

Notice to California Residents under CCPA Regulation:

What are your rights?

You have a number of rights in relation to your personal data which should be exercised by contacting the User or 'controller' of this data. As a service provider Ebix may only be a ‘custodian’ of the data holding it on behalf of the ‘controller’. You have the right to request the ‘controller’ provide access to various details about data usage. This may include data access, data history, data retention requests for the erasure of data no longer required, and requests to restrict access on the processing or usage of your data.

Contact and complaints

You can contact us with any queries or concerns at the following email address Privacy@ebix.com

If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. In the US, the supervisory authority for data protect ion is the I COOAG (https://oag.ca.gov/privacy/ccpa). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

Further information on CCPA regulation can be found at https://oag.ca.gov/privacy/ccpa

Notice to EU Residents under GDPR Regulation:

What are your rights?

You have a number of rights in relation to your personal data which should be exercised by contacting Ebix Inc. who is the 'controller' of this data. In summary, you may request us to ensure you can access your data, request the rectification of any mistakes relating to your data, request the erasure of records which are no longer required, request the restriction on the processing of your data, object to the processing of your data, or request to exercise your right of data portability.

Contact and Complaints

You can contact us with any queries or concerns at the following email address GDPR.Ebix@ebix.com If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have a right to lodge a complaint with your national data protection supervisory authority at any time. In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk/). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

Google Analytics

Currently we are using Google Analytics to analyze the audience of the website and improve our content. No personal information is collected from Google Analytics. For further information on the privacy policy concerning Google Analytics, please go here, https://support.google.com/analytics/answer/6004245?hl=en

Glossary

Anonymous aggregate data - refers to individual data that is averaged by geographic area, by year, by service agency, or by other means.

Anonymous individual data - is disaggregated individual results and are used to conduct analyses for estimation of subgroup differences.

Cookies – A small data file that is stored on the hard drive of the computer you use to view a Web site. Cookies are placed on the user's computer and are accessible only by the party or site that placed the Cookie. Cookies can contain pieces of Personally Identifiable Information (PII). These Cookies often are used to make the site easier to use. For example, if you check a form box to authorize that we store your username on your computer so that you don't have to enter it each time you visit the site, it's stored in a Cookie on your computer.

Sensitive Information – Is a broad term for any information that, if compromised, would adversely affect an individual. Sensitive information includes:

• Personal Health Information (PHI) – Individually identifiable health information that is transmitted or maintained by electronic media or is transmitted or maintained in any other form or medium. "Health information" is any information relating to the past, present, or future physical or mental health or condition of an individual.
• Personal Identifiable Information (PII) – Information that may be used to identify an individual, including, without limitation, your first and last name, your home or other physical address, your age and income, your e-mail address, which Internet address you go to, what browser you are using, and other similar information (collectively, "Personal Information").

Last updated: 12/19/2024